Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time depending on availability and product.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to customersupport@h2opurify.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned or they will be sent back to you at your expense.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Warranty Policy for LivingWaters Treatment Systems

Your new LivingWaters™ Water Treatment System has been built with advanced technology, quality materials, and detailed workmanship. When properly installed and maintained, it will provide you many years of trouble-free service. 30-Day, Money-Back Guarantee: Conscious Living Systems, Inc. and/or its authorized dealers, upon request by the purchaser, will refund the full purchase price of a standard Point-Of-Use LivingWaters™ product for up to 30 days from date of purchase, provided the product has been properly installed and maintained, and has not be subject to modification, freezing, overtightening, damage, abuse, or peril of any kind. What Is Covered: This warranty issued herein covers any defects in materials or workmanship, with the exceptions listed below. Is returned with the original proof of purchase; Has been properly installed and maintained, and has not been modified, overtightened, frozen, damaged, or abused in any way; Has been used for water filtration purposes only, and has not been exposed to environmental conditions, water contamination, or water pressures and/or temperatures exceeding design capacity; Is used, when necessary, in conjunction with recommended accessories. (Some water situations require the use of special filtration, softening, or treatment equipment with the LivingWaters™ water treatment system. These accessories must be properly installed and maintained to validate the LivingWaters™ System warranty.) In the event the water supply being processed through this product contains bacterial iron, algae, sulfur, tannins, organic matter or other unusual substances, then unless the system is represented as being capable of handling these substances in the system design specifications, other special treatment of the water supply must be used to remove these substances before they enter this product. Otherwise, Conscious Living Systems, Inc., shall have no obligations under this warranty. How Long Coverage Lasts: Filtration Media and Replaceable Filter Cartridges: Conscious Living Systems, Inc. will replace any cartridge and/or media found to be defective in material or workmanship within 30 days of delivery to the customer. Due to wide variations in water quality and conditions under which such media may operate, there is no warranty, expressed or implied, as to service life of any such media and/or replaceable filter cartridges. LivingWaters™ POU Filtrations Systems: (This catagory includes all Point-Of-Use products such as countertop and undercounter filter systems, bath and shower products, refrigerator filters, and RV filters, etc.) This warranty runs for three years from the date of the original purchase. LivingWaters™ POE Filtrations Systems: (This catagory includes all Point-Of-Entry products such as water softeners, problems water solvers, KDF® backwashing systems, etc.) Conscious Living Systems, Inc. custom designs each of these systems for each installation from top-quality components manufactured by industry leaders. Each component is covered by their original manufacturer’s warranty. For all control valves, gauges, pressure regulators, valves, switches, float assemblies, liquid level controls, pumps, meters, electric or electronic parts, ozonation and/or UV equipment, aeration equipment, and pressure or storage tanks, the manufacturer’s respective warranties will apply. Warranty details for each product are available in our catalog, product database, or upon request. For warranty issues with these components, Conscious Living Systems, Inc. will coordinate warranty coverage for its customers with the manufacturer of the equipment under the terms of the original manufacturer’s warranty. Please contact Conscious Living Systems, Inc. for more information regarding these warranties. What Is Not Covered: This warranty does not cover damage caused by misuse or use other than as intended and described in the instruction manual, or damage caused by failure to properly clean, and maintain this product. This warranty does not cover any service call or labor costs incurred with respect to the removal and replacement of any defective part or parts. Conscious Living Systems, Inc., will not be liable for, nor will it pay service call or labor charges incurred or expended with respect to this warranty. This warranty does not cover damage to a part or parts of the system resulting from improper installation. All plumbing and electrical connections should be made in accordance with all local codes and the installation instructions provided with the system. The warranty does not cover damage resulting from use with inadequate or defective plumbing; inadequate or defective water supply or pressure; inadequate or defective house wiring; improper voltage, electrical service, or electrical connections; or violation of applicable building, plumbing, or electrical codes, laws, ordinances or regulations. Due to variations in water quality, this warranty does not apply to the service life of filter media and/or cartridges. Only defects in materials and workmanship are covered. This warranty does not cover incidental, consequential, or secondary damages. Any implied warranties on the product described in this warranty will not be effective after the expiration of this warranty. There are no warranties other than those described in this warranty instrument. What Conscious Living Systems, Inc. Will Do: For parts covered by this warranty, Conscious Living Systems, Inc. will replace at its sole discretion, any part that is found to contain defects in materials or workmanship. Or, Conscious Living Systems, Inc. will have the option to either replace this product with a fully warranted, reconditioned unit, or, at its sole discretion, to refund the purchase price of the product. For products or parts covered by original manufacturer’s warranties, Conscious Living Systems, Inc. will coordinate warranty coverage for its customers with the manufacturer of the equipment under the terms of the original manufacturer’s warranty. How To Obtain Service: Any defects covered by this warranty should be promptly reported to Conscious Living Systems, Inc. When contacting Conscious Living Systems, Inc., please be prepared to provide us with the following information: The name of the dealer from whom the product was purchased; The original owner’s name, address and phone number; The date of purchase; The model number of the product; A brief description of the problem. Conscious Living Systems, Inc., will provide a Return Authorization Number and directions for shipping the defective part(s) FREIGHT PREPAID either to Conscious Living Systems, Inc. or to the original manufacturer of the equipment. Return defective part along with a brief explanation of the problem. Upon receiving the defective part(s), Conscious Living Systems, Inc. or the respective manufacturer will repair or replace the defective part(s) at its option and return such repaired or replaced part(s) to the customer. Conscious Living Systems, Inc. and/or the manufacturer reserves the right to replace defective parts with either exact duplicates or their current closest equivalent. If inspection reveals that the part(s) has failed due to abuse or neglect or is otherwise not covered for reasons defined herein, Conscious Living Systems, Inc. will notify the customer of any costs before shipping replacements.

If You Have A Question: If you can't find what you need here, please feel free to E-Mail at the following address: customersupport@h2opurify.com

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

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